Aftersales Service Coordinator (m/f/o)

Tasks

• Serve as the primary point of contact for customers requiring aftersales support, promptly addressing inquiries and resolving issues
  
• Coordinate and schedule maintenance visits, repairs, and inspections with technicians and clients
  
• Maintain accurate records of service contracts, warranties, and customer correspondence
  
• Process service requests, quotations, and invoices related to aftersales activities
  
• Ensure compliance with service agreements and follow up with clients to confirm satisfaction with aftersales services
  Collaborate with internal departments, including sales and technical teams, to ensure seamless service delivery
  
• Work closely with the procurement team to ensure the availability of spare parts and consumables for service activities
  
• Stay updated on industry regulations and product knowledge to provide accurate information to clients
  
• Assist in developing and implementing aftersales strategies to enhance customer satisfaction and retention

Requirements

• Previous experience in an aftersales, customer service, or administrative role, preferably within the fire and safety industry
  
• Proficiency in MS Office applications (Word, Excel, Outlook)
  
• Knowledge of ERP systems is an advantage
  
• Ability to work independently and as part of a team
  
• Understanding of fire and safety equipment or willingness to learn
  
• Excellent verbal and written communication skills in English
  
• Basic verbal communication/understanding of Maltese
  
• Minimum of 3-4 years of experience in a technical and leadership role, with a track record of successful project completion
  
• Strong organizational and multitasking abilities with keen attention to detail
  
• Excellent communication and problem-solving skills
  
• Ability to effectively convey complex information to diverse audiences
  
• Strong empathy and active listening skills to address stakeholder concerns
  
• Ability to build and maintain positive relationships with stakeholders at all levels

Joana Martins