Customer Success Manager (m/f/o)

Customer Success Manager (m/f/o)

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TTI International – Talent. Transfer. International.

BEHIND EVERY SUCCESS THERE IS TALENT.

That's why we - at TTI International - are looking for the best talents. Our vision is to unite: The best talents in the country and successful companies, which offer exciting jobs where you can realize your talents. What are you waiting for? Show us your talent and apply now!


TTI is seeking for an Customer Success Manager for one of our top clients. Our client is a financial technology company that specializes in providing cutting-edge payment processing solutions based in Malta.



Tasks

  • Develop and maintain strong, long-lasting relationships with key
    stakeholders within client organizations
  • Act as a trusted advisor to clients, offering strategic insights and
    recommendations to optimize their operations
  • Proactively communicate with clients to gather feedback, address
    concerns, and identify opportunities for improvement
  • Collaborate with clients to identify areas where the solutions can
    drive additional value and enhance their operational efficiency
  • Provide guidance on best practices and use cases, ensuring
    clients are leveraging the full potential of our payment processing
    capabilities
  • Serve as the escalation point for resolving client issues, working
    closely with internal teams to provide timely and effective
    solutions
  • Collaborate with Technical Support to troubleshoot and resolve
    any technical challenges clients may encounter
  • Proactively monitor client usage and engagement to identify upsell
    and cross-sell opportunities
  • Collaborate with the Sales team to drive renewal and expansion
    conversations, contributing to the overall growth of the client
    portfolio

Requirements

  • Bachelor's degree in Business, Finance, or a related field
  • Proven experience (2 years) in a Customer Success, Account
    Management, or related client-facing role in the financial technology
    industry
  • Strong understanding of payment processing solutions and financial
    operations
  • Excellent communication and interpersonal skills, with the ability to build
    rapport and maintain positive client relationships
  • Problem-solving mindset and the ability to navigate complex situations to
    achieve customer satisfaction
  • Detail-oriented with the ability to manage multiple clients and tasks
    simultaneously
  • Proficiency in CRM software and customer engagement tools

Joana Martins

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Salary

Salary information will be provided during the interview with shortlisted candidates.



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TTI International Malta

270 Zabbar Road
FGR 1011 Fgura
T+356 20341749

Apply Now Back Job-ID: 9353

TTI INTERNATIONAL MY JOB. MY FUTURE.