Customer Support Agent (m/f/o)
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TTI is seeking for a Customer Support Agent for one of our top clients. Our client is a leading software products company specialising in development and support of business software solutions.
Tasks
- Provide technical assistance via phone, email, and chat
- Act as the first point of contact for the Customer Support Team, fielding incoming inquiries, logging support issues, and capturing essential details
- Creat well-organised tickets with accurate subject lines
- Provide clear screenshots of error messages and TeamViewer details (when applicable)
- Manage, prioritise, and document all incoming questions and service desk tickets
- Escalate complex issues to the appropriate departments or teams for further resolution
- Maintain accurate client records
- Proactively analyse incident reports to identify trends and suggest preventive measures
- Participate in scheduled on-call support rotations to ensure continuous client coverage
- Strive to deliver exceptional customer service and build positive client relationships
- Full-fill additional responsibilities as assigned
Requirements
- Customer support experience, ideally in the software sector
- Excellent communicate-n skills in English
- Customer oriented
- Ability to work as part of a team
- Reach out to peers and cooperate with supervisors to establish a collaborative working relationship
- Motivation and strong will to continuously learn
Salary
Salary information will be provided during the interview with shortlisted candidates.
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TTI International Malta
270 Zabbar Road
FGR 1011 Fgura
T+356 20341749