Customer Support Agent (m/f/o)
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TTI is seeking for a Customer Support Agent for one of our top clients. Our client is a leading software products company specialising in development and support of business software solutions
Tasks
- Provide software support on Shireburn products, remotely, via telephone, email, and chat
- Maintain highest client satisfaction and positive client relationships
- Perform problem management and end-to-end problem ownership
- Participate in scheduled off-shift support (afterhours callout)
- Provide client-based basic training of the software
- Perform testing on future software updates
- Create tickets for issues and bugs which are software related
- Contribute to the knowledge base and support documentation
- Perform Software Module configuration for clients
Requirements
- Customer support experience, ideally from the software sector
- Excellent communication skills in English
- Customer oriented
- Ability to work as part of a team. Reach out to peers and cooperate with supervisors to establish a collaborative working relationship
- Motivation and strong will to continuously learn
- Worked with Shireburn Solutions in the past
- Knowledge of Maltese and other Languages
- Possess own car and driving license
Salary
Salary information will be provided during the interview with shortlisted candidates.
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TTI International Malta
270 Zabbar Road
FGR 1011 Fgura
T+356 20341749