IT Support Officer (m/f/o)

Tasks

• Being responsible for the IT support, providing a first line support to our business colleagues (internal and external)
  
• Be the liaison between the various IT suppliers and IVALIFE for support cases
  
• Assess and support data and report requests
  
• Liaise with the team’s management with a view to identify shortcomings prior to their occurrence
  
• Perform some daily Core Business Systems operations
  
• Provide system support to the team and support other IT teams in their on-going analysis of helpdesk requests
  
• Share technical knowledge and ways of resolution with other team members
  
• Educate business end users on how to make effective use of their technological tools (hardware & software) to speed up problem resolution, whilst keeping abreast with new technology
  
• Upkeep of the organisation’s documentation system
  
• Assist in the various IT security functions of the IT team
  
• Assist in project testing together with other members of the IT or business teams
  
• Be a catalyst of change

Requirements

• Have an MCAST / University Degree in a related ICT area of specialization
  
• Ideally have some working experience in an IT support role/function
  
• Be familiar with Relational Database Management Systems, preferably with a later version of Microsoft SQL Server or ORACLE
  
• Have knowledge of the SQL scripting language
  
• Be flexible and willing to learn life insurance processes and systems
  
• Has a basic understanding of the insurance sector
  
• Ability to think logically
  
• Ability to communicate effectively and clearly and to interact confidently with internal and external customers
  
• Ability to work well in a team
  
• Attention to detail and ability to demonstrate good problem-solving skills