Operations Officer (m/f/o)

Tasks

• Responsible for the monitoring and processing of daily Customer Withdrawals and Deposits
  
• Be the point of contact with the company’s Banking Providers
  
• Liaise with other departments to be able to respond to queries forwarded by Customers or Banking Providers
  
• Provide daily reporting which is essential for Reconciliation purposes
  
• Research and execute opportunities to further increase the Company’s Banking Provider network
  
• Assist with the onboarding of new Banking Providers or Liquidity Providers
  
• Liaise with the Trading Department in order to manage settlements to and from Liquidity Providers following or prior to trades executed by the company’s Trading Desk
  
• Take ownership of the Company’s internal Due Diligence database
  
• Assist the Head of Operations with the design and drafting of departmental Policies and Procedures
  
• Handle other departmental ad-hoc tasks as necessary

Requirements

• Experience within a similar Operational Role within the Crypto or Financial Services Industry is considered a must
  
• Knowledge of Trading processes will be considered an asset
  
• Knowledge of KYC and Due Diligence practices and processes will be considered an asset
  
• Experience with SEPA, SWIFT and dealing with EMIs or PSPs
  
• Strong communication and organisational skills with a passion for delivering exceptional customer service
  
• Strong knowledge of Microsoft Office applications
  
• Candidate must have an excellent command of English

Joana Martins