Policy Servicing & Sales Support Officer (m/f/o)
Apply NowTTI International – Talent. Transfer. International.
BEHIND EVERY SUCCESS THERE IS TALENT.
That's why we - at TTI International - are looking for the best talents. Our vision is to unite: The best talents in the country and successful companies, which offer exciting jobs where you can realize your talents. What are you waiting for? Show us your talent and apply now! TTI is looking for a Policy Servicing & Sales Support Officer for one of our top clients. Our client is an insurance company based in Malta.
As a Policy Servicing & Sales Support Officer, you will play a key role in managing customer interactions, supporting the sales team, and handling policy-related processes. You will be responsible for ensuring efficient policy administration, providing excellent customer service, and assisting with sales support functions. This role requires a proactive approach, strong attention to detail, and the ability to work effectively in a fast-paced environment within the life insurance and pensions sector.
Tasks
- Assist clients with policy-related inquiries, updates, and amendments
- Process policy applications, renewals, cancellations, and endorsements
- Ensure timely and accurate documentation and data entry into internal systems
- Liaise with underwriting and claims teams to facilitate smooth policy servicing
- Provide professional support to clients via phone, email, and in-person interactions
- Address customer concerns, resolve issues, and ensure client satisfaction
- Educate clients on policy details, benefits, and options available to them
- Assist the sales team in preparing quotes, proposals, and presentations
- Maintain and update customer records and sales-related documentation
- Support the onboarding process for new clients by guiding them through application procedures
- Collaborate with internal teams to improve customer experience and streamline processes
- Monitor and analyze policy data to identify trends and opportunities for improvement
- Assist in reporting, compliance checks, and audit preparation
- Support internal teams with ad-hoc administrative tasks as needed
Requirements
- Strong customer service and communication skills to interact effectively with clients and internal teams
- Analytical skills to assess policy data and support decision-making processes
- Ability to multitask and work efficiently in a dynamic environment
- Experience or knowledge in life insurance and pensions is considered an asset
- Education in insurance and/or financial services will be considered an advantage
- Proficiency in Microsoft Office and CRM systems is beneficial
Salary
Salary information will be provided during the interview with shortlisted candidates.
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TTI International Malta
270 Zabbar Road
FGR 1011 Fgura
T+356 20341749